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Customer Service and Technical Support

For inquiries about ordering, technical support, or services, please select the appropriate tab below:

Ordering and Customer Service

North America

Eurofins DiscoverX Corporation (Driving Directions)
42501 Albrae Street
Fremont, CA 94538
United States

Phone:  (510) 979-1415 option 4
Fax:  (510) 979-1650
Toll-free:  (866) 448-4864 option 4 (US only)
Email: CustomerServiceDRX@eurofins.com

 

Europe

Eurofins DiscoverX Corporation
42501 Albrae Street
Fremont, CA 94538
United States

Phone:  +44-121-260-6142
Fax: +44-121-260-6143
Email:  EU_OrdersDRX@eurofins.com

For more information on how to place an order, click here.

Technical Support

For questions or technical inquiries about products or services please contact our technical support teams.
 

North America, Asia Pacific:
Eurofins DiscoverX Products & LeadHunter Profiling Services (PathHunter, KINOMEscan, BROMOscan, or SAFETYscan)
Phone: (510) 979-1415, Option 5
Toll free phone: (866) 448-4864, Option 5
Email: DRX_SupportUS@eurofinsUS.com
Europe, Africa & Middle-East:
All Products & Services
Phone: +44.121.260.6142
Email: DRX_SupportEurope@eurofinsUS.com
BioMAP Phenotypic Profiling Services
Email: DRX_SupportUS@eurofinsUS.com
 


 

For user manuals, assay selection guides, and many more helpful resources, please visit our online Document Resource Library.

Services

World Wide Headquarters
Eurofins DiscoverX 

42501 Albrae Street
Fremont, CA 94538
United States

t | 510.979.1415
f | 510.979.1650
toll-free | 866.448.4864 (US only)
email | CustomerServiceDRX@eurofins.com
 
KINOMEscan®
A division of Eurofins DiscoverX

11180 Roselle Street, Suite D
San Diego, CA 92121
United States

t | (858) 224-6900
f | (858) 630-4600
email | CustomerServiceDRX@eurofins.com
 
 
BioMAP®
A division of Eurofins DiscoverX

6 Research Park Drive
St. Charles, MO 63304
United States

t | 650.416.7600
f | 650.416.7625
email
CustomerServiceDRX@eurofins.com

For more information on requesting a quote for services, click here.