Customer Service and Technical Support

For inquiries about ordering, technical support, or services, please select the appropriate tab below:

Ordering and Customer Service

Eurofins DiscoverX® Products LLC

North America and Asia Pacific

Phone-US: +1-510-979-1415 option 4
Fax-US: +1- 510-979-1650
Toll-free phone: (866) 448-4864 option 4 (US only)
Email-North America & Asia Pacific: CustomerServiceDRX@eurofins.com

 

Email-China: CustomerService_DRX_China@cpt.eurofinscn.com
Phone-China: +86.21.3620.2818

Europe

Phone-EU: + 33 5 49 89 30 00
Email-EU: Customer_Service_DRX_Europe@eurofins.com

 

For more information on how to place an order, click here.

For all questions or technical inquiries about products please contact:

North America and Asia Pacific

Email-North America & Asia Pacific: DRX_SupportUS@eurofinsUS.com
Phone-US: +1-510-979-1415 Option 5
Toll-free phone US: (866) 448-4864 Option 5
Fax-US: +1-510-979-1650

 

Email China: CustomerService_DRX_China@cpt.eurofinscn.com
Phone-China: +86.21.3620.2818

Europe

Email-Europe: Customer_Service_DRX_Europe@eurofins.com
Phone-EU: + 33 5 49 89 30 00

 

For all questions about Eurofins Discovery Services for PathHunter®, KINOMEscan®, BROMOscan®, SAFETYscan®, the BioMAP® platform, and other biotherapeutic and phenotypic profiling services, visit Eurofins Discovery.

 

For user manuals, assay selection guides, and many more helpful resources, please visit our online Document Resource Library.

Custom Assay, Cell Line, and Protein Development Services Inquiries, please contact:

Email: customdevelopment@eurofins.com

 

For all questions about Eurofins Discovery services for PathHunter®, KINOMEscan®, BROMOscan®, SAFETYscan®, the BioMAP® platform, or other phenotypic profiling services, visit Eurofins Discovery.