Customer Service & Technical Support

Obtain information about contacting us, our partners, or distributors for your inquiries, and review frequently asked questions (FAQs) about ordering and technical or scientific issues.

Information Regarding Tariff Impact

The current tariff environment is highly volatile, and we understand this is a period of significant uncertainty. While we are diligently assessing the possible impact on our supply chain, Eurofins DiscoverX is committed to ensuring no to minimal disruption in our services.

Customer Support

Eurofins DiscoverX® Products LLC

North America and Asia Pacific

Phone-US: +1-510-979-1415 option 1
Toll-free phone: (866) 448-4864 option 1 (US only)
Email-North America & Asia Pacific: DiscoverXCustomerServices@discovery.eurofinsus.com

Email-China: CustomerService_DRX_China@cpt.eurofinscn.com
Phone-China: +86.21.3620.2818

Europe

Phone-EU: + 33 5 49 89 30 00
Email-EU: Customer_Service_Discoverx_Europe@discovery.eurofinseu.com

Ordering Method

You may order Eurofins DiscoverX’s products and services via phone, mail, email, or online. See Locations for address, phone and email information. To help us expedite your request, please provide the following information when placing an order:
  • Product information including catalog numbers, full descriptions, quoted price per unit, and quantity
  • Complete delivery address (No PO Box)
  • Complete billing address, if different from delivery
  • Purchase Order Number, if applicable
  • Contact name, organization, telephone/fax number, email
  • Method of payment (see below for methods accepted)
Alternatively, you may use your organization’s standard purchase order form. Submit your completed form via email.

Pricing

Prices are quoted in USD/EUR only. Contact your local representative to get a quote. Freight costs and any special packaging charges will be added to the invoice. Written price quotes, when requested, are valid until date specified on the quote form. Any and all discount promotion codes are valid until the expiration date.

Method of Payment