Customer Service and Technical Support
For inquiries about ordering, technical support, or services, please select the appropriate tab below:
Ordering and Customer Service
Eurofins DiscoverX® Products LLC
North America and Asia Pacific
Phone-US: +1-510-979-1415 option 4
Toll-free phone: (866) 448-4864 option 4 (US only)
Email-North America & Asia Pacific: DiscoverXCustomerServices@discovery.eurofinsus.com
Email-China: CustomerService_DRX_China@cpt.eurofinscn.com
Phone-China: +86.21.3620.2818
Europe
Phone-EU: + 33 5 49 89 30 00
Email-EU: Customer_Service_Discoverx_Europe@discovery.eurofinseu.com
Ordering Products for North America, Europe or Asia Pacific
Ordering Method
You may order Eurofins DiscoverX’s products and services via phone, mail, email, or online. See Locations for address, phone and email information. To help us expedite your request, please provide the following information when placing an order:
- Product information including catalog numbers, full descriptions, quoted price per unit, and quantity
- Complete delivery address (No PO Box)
- Complete billing address, if different from delivery
- Purchase Order Number, if applicable
- Contact name, organization, telephone/fax number, email
- Method of payment (see below for methods accepted)
Alternatively, you may use your organization’s standard purchase order form. Submit your completed form via email.
Pricing
Prices are quoted in USD/GBP/EUR only. Contact your local representative to get a quote. Freight costs and any special packaging charges will be added to the invoice. Written price quotes, when requested, are valid until date specified on the quote form. Any and all discount promotion codes are valid until the expiration date..
Method of Payment
- Purchase Order: A copy of the purchase order must be faxed to (510) 979-1650 or emailed to CustomerServiceDRX@eurofins.com.
- Credit Card Order: We accept Visa, Mastercard, and American Express.
Technical Support
For all questions or technical inquiries about products, please contact:
Email: DiscoverXSupportUS@discovery.eurofinsus.com
Phone-US: +1-510-979-1415 Option 5
Toll-free phone US: (866) 448-4864 Option 5
For all questions about Eurofins Discovery Services for PathHunter®, KINOMEscan®, BROMOscan®, SAFETYscan®, the BioMAP® platform, and other biotherapeutic and phenotypic profiling services, visit Eurofins Discovery.
Visit our resources, to access our learning center and FAQs for additional information.
Services
Custom assay, cell line, and protein development services inquiries, please contact:
Email: customdevelopment@eurofins.com
For all questions about Eurofins Discovery services for PathHunter®, KINOMEscan®, BROMOscan®, SAFETYscan®, the BioMAP® platform, or other phenotypic profiling services, visit Eurofins Discovery.