SUPPORT

Ordering Products for North America, Europe or Asia Pacific

Ordering Method

You may order Eurofins DiscoverX’s products and services via phone, fax, mail, email, or online. To help us expedite your request, please provide the following information when placing an order:

• Product information including catalog numbers, full descriptions, quoted price per unit, and quantity
• Complete delivery address (No PO Box)
• Complete billing address, if different from delivery
• Purchase Order Number, if applicable
• Contact name, organization, telephone/fax number, email
• Method of payment (see below for methods accepted)

Alternatively, you may use your organization’s standard purchase order form.  Submit your completed form via email or fax.

North America, and Asia Pacific

Eurofins DiscoverX Products, LLC
42501 Albrae Street
Fremont, CA 94538
United States

Phone:  (510) 979-1415
Fax:  (510) 979-1650
Toll-free:  (866) 448-4864 option 4 (US only)
Email: North America & Asia Pacific CustomerServiceDRX@eurofins.com (China CustomerService_DRX_China@eurofins.com)

Europe

Eurofins DiscoverX Products France SAS
Le Bois L’évêque
BP 30001
F- 86600 Celle-L’Evescault
France
Phone: +33 5 49 89 30 00
Email: Customer_Service_DRX_Europe@eurofins.com

Pricing

Prices are quoted in USD/GBP/EUR only. Contact your local representative to get a quote. Freight costs and any special packaging charges will be added to the invoice. Written price quotes, when requested, are valid until date specified on the quote form. Any and all discount promotion codes are valid until the expiration date..

Method of Payment

• Purchase Order: A copy of the purchase order must be faxed to (510) 979-1650 or emailed to CustomerServiceDRX@eurofins.com.
• Credit Card Order: We accept Visa, Mastercard, and American Express.