Find a Product

How to Order

How to Place an Order or Request a Quote for Service

 

Product Ordering Information

Ordering Method

You may order Eurofins DiscoverX's products and services via phone, fax, mail, email, or online. To help us expedite your request, please provide the following information when placing an order:
 
  • Product information including catalog numbers, full descriptions, quoted price per unit, and quantity
  • Complete delivery address (No PO Box)
  • Complete billing address, if different from delivery
  • Purchase Order Number, if applicable
  • Contact name, organization, telephone/fax number, email
  • Method of payment (see below for methods accepted)

Alternatively, you may use your organization's standard purchase order form.  Submit your completed form via email or fax.

North America

Eurofins DiscoverX Corporation
42501 Albrae Street
Fremont, CA 94538
United States

Phone:  (510) 979-1415 option 4
Fax:  (510) 979-1650
Toll-free:  (866) 448-4864 option 4 (US only)
Email: CustomerServiceDRX@eurofins.com

Europe

Eurofins DiscoverX Corporation 
42501 Albrae Street
Fremont, CA 94538
United States

Phone:  +44-121-260-6142
Fax: +44-121-260-6143
Email: EU_OrdersDRX@eurofins.com

Pricing

Prices are quoted in local currencies. Contact your local representative to get a quote. Freight costs and any special packaging charges will be added to the invoice. Written price quotes, when requested, are valid until date specified on the quote form. Any and all discount promotion codes are valid until the expiration date.

Method of Payment

  • Purchase Order: A copy of the purchase order must be faxed to (510) 979-1650 or emailed to CustomerServiceDRX@eurofins.com.
  • Credit Card Order: We accept Visa, Mastercard, and American Express.

Request Screening & Profiling Services

Review Assays & Panel Solutions

Browse our comprehensive selection of assays & pre-configured panels, or build your own custom assay panel using Eurofins DiscoverX's Explore Our Panels tool.

Request a Quote

Request a quote for profiling with our online quote request tool. Within a few hours you will receive a customized profiling agreement that describes project scope, pricing, compound submission guidelines, and the next steps for processing your study request. Please contact us at any time to discuss study design, screening parameters or specific profiling requirements under consideration. Our team of drug discovery professionals are available for consultation to guide and facilitate study design and execution.

Execute Profiling Agreement & Complete Compound Shipping Document (CSD)

Review the Profiling Agreement, execute and fax with your Purchase Order to (858) 630-4600.

Compound Shipping

Before shipping compounds to Eurofins DiscoverX, please carefully review our Compound Preparation & Shipping Instructions and contact us with any questions.  This documentation is included with each quote request. 

Prepare and ship compounds using the included compound submission guidelines. If shipping from outside of the United States you may now ship compounds to our DiscoverX UK shipping hub for prompt forwarding to Eurofins DiscoverXYou may request a price quote for this option when requesting a quote.  Please note that there are additional fees associated with this option.  If you would like to add shipping on a previously issued quote, please contact your local sales specialist directly, or email us at CustomerServiceDRX@eurofins.com.  You will receive an email confirmation from our compound management team at Eurofins DiscoverX upon receipt of compound(s).

Ship To Addresses

Ship to Eurofins DiscoverX screening facility
Ship to Eurofins DiscoverX
Eurofins DiscoverX
Attn: Dr. Neil Charter
42501 Albrae Street
Fremont, CA 94538
Phone: (510) 771-3542
DiscoverX Corp.
FedEx Supply Chain
c/o Jaime Saunders
Unit 2, Crawley Crossing
Buckinghamshire, Milton Keynes
MK43 0UT Husborne Crawley UK
 

Study Report & Consultation

Study data is delivered as a .xls file and as a .pdf file containing the study protocol.  After receiving the study report, a Eurofins DiscoverX screening scientist can follow up with you to discuss study results and suggest follow-up or follow-on services.
KINOMEscan Order Process Flowchart
Order process summary and overview of available services under our fee-for-service and subscription service business models.